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Katie Hoang |
Storyteller
Team Player
UX Designer

A proactive, resourceful, and collaborative designer with experience designing for B2B and SaaS products.

Currently working at CallRail - a lead attribution product designed for SMBs to know what marketing drives their business outcomes. đŸ“ˆ

 

Work Experience

 
 
 
CallRail

Strategic partnership in Semrush’s app store to initiate greater product growth

Currently executing and coordinating efforts to make CallRail purchasable from SemRush’s app store. This project is an exciting growth opportunity for CallRail because it offers a new business opportunity to be marketed to SemRush’s global agency audience!

 
CallRail

Leveraging AI data to make marketing attribution as automated as possible

Applied data visualizations to provide a commentary of touch points a customer interacts with before becoming a lead for a mar-tech product. This helps customers understand their marketing mix more holistically and make informed budget decisions.

 
CallRail

Onboarding A/B test increases purchase of tracking numbers by 25%

Improved an onboarding workflow to test a hypothesis that if we remove a more complicated route of number setup, would that lead to decreased churn and higher usage rates?

 
CallRail

Cross-sell design increases back to base sales by 30% without marketing outreach

Designed 2 contextual cross-sell solutions that reached an 80% attachment rate. This product marketing crossover proved to be an opportune collaboration that helps meet back to base product growth goals without outbound sales efforts.

 
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LSQ

Report Center built for enterprise customers to achieve financial scalability

Designed innovative scalable solutions to aid B2B users in a smooth auditing experience, report personalization, and ability to complete bulk tasks.