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Katie Hoang |
Storyteller
Team Player
UX Designer

A proactive, resourceful, and collaborative designer with experience designing for B2B and SaaS products.

Currently working at CallRail - a lead attribution product designed for SMBs to know what marketing drives their business outcomes. 📈

 

Work Experience

 
 
 
 
CallRail

Onboarding A/B test increases purchase of tracking numbers by 25% and increases user retention

Improved an onboarding workflow to test a hypothesis that if we remove a more complicated route of number setup, would that improve completion rate of flow and increase activation rates of sticky features?

 
CallRail

Leveraging AI data to help marketers automate a complicated attribution journey

Applied data visualizations to highlight customer touchpoints and cross-reference attribution to help users better understand their marketing mix and make informed budget decisions.

 
CallRail

Cross-sell design increases back to base sales by 30% without marketing outreach

Designed 2 contextual cross-sell solutions that reached an 80% attachment rate. This product marketing crossover proved to be an opportune collaboration that helps meet back to base product growth goals without outbound sales efforts.

 
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LSQ

Report Center built for enterprise customers to achieve financial scalability

Designed innovative scalable solutions to aid B2B users in a smooth auditing experience, report personalization, and ability to complete bulk tasks.